Jasa Teknologi Informasi | Jasa IT | Aplikasi Mobile | Web Database | Software Keuangan | ERP System
Our services include :
- A dedicated Service Desk Analyst as a customer’s single point of contact
- Network & server support
- Guaranteed response within defined service level agreement
- Nationwide spares locations
- Large network of skilled and accredited field based engineers
- 24/7 Service Desk and call logging facility
- Service Delivery Management
- Remote and onsite trouble shooting services
Our IT hardware maintenance and support service provides organizations with an independent, OEM alternative for post-warranty IT hardware support on mission-critical, non-critical and disaster recovery IT assets throughout Indonesia. Instead of upgrading your IT equipment unnecessarily when the warranty period ends, rely on us to help you get the most from your CAPEX and OPEX with our server maintenance and storage support services.
Data center hardware maintenance including server support and storage support. With highly skilled technical personnel, a sophisticated IT hardware support infrastructure and proprietary support tools, we provide expert support for virtually any IT hardware from most major manufacturers including:
- IBM® server maintenance and storage expertise
- HP® server maintenance and storage expertise
- Dell® server maintenance and storage expertise
- EMC® storage expertise
- Sun®/ Oracle® server maintenance and storage expertise
- NetApp® storage expertise
- HDS (Hitachi®) storage expertise
- Fujitsu® server maintenance
- Cisco® networking hardware support
- Immediate Responses : Whenever a problem arises, our team of engineers will be able to offer immediate assistance via Remote Desktop Support. Most of the issues can be solved remotely with a turnaround time of less than 3 hours. For more complicated issues, our engineers in Singapore will be deployed on-site to resolve the issue and offer computer repair services. After solving the complications, our engineers will continue to monitor the situation to ensure that the same problem does not occur again.
- IT Asset Management : We help you to enhance the performance of and achieve optimal life cycle management of information technology assets. Proper documentation and tracking of hardware or software IT assets assist managers in strategic IT decision making, as well as to manage their IT portfolio effectively in the areas of cost and governance.
- IT Advisory Services : To help you further understand your IT challenges and business needs, our certified and experienced engineers are available for consultation regarding any IT related issues.
- Preventive Maintenance : As Berlisensi gets familiar with your network and computer systems, our strategy revolves around constant monitoring and improvement of clients' IT environment in order to minimize compromises to security and maintain system availability.
- Single Point-of-Contact : Manage your entire IT project life cycle and offer a single point-of-contact so you do not have to coordinate with multiple technology partners such as internet service provider, telephone system vendor, mobile communications provider, servers or workstations warranty provider etc.
- Certified IT Engineers : Our IT engineers are selected through the most stringent assessments and interview processes thus ensuring reliability and professionalism.
Our project team puts an immense amount of effort into their research and design process, we always want to set you up for success. They call you with updates every step of the way to keep you in the loop right through the implementation. Our help desk provides 24/7 support 365 days a year for any issues you experience, big or small. Your own Virtual Chief Information Officer meets with you on a quarterly basis after to ensure that your IT is not a source of stress, but in fact a source of productivity and happiness.
We have learned a lot of serving our community. Standards and best practices drive our team to deliver a predictable outcome. Where have you been? Where are you today? Where do you want to be? These questions drive us to design and manage information technology that grows with you. Our service is centered around saving you time and money. Information technology is vital to how we all work and interact. The majority of our customers are high compliance and security driven. Downtime is not an option. We intentionally take very few new customers on per year so that we can deliver a consistent experience each time we interact with you.
Call Jasa Teknologi Informasi today and ask one of our highly skilled consultants to help address your organization's IT Services Solution goals. Services become customer mandatory needs. Most companies is going to concentrate in their basic core business, IT is remain as an electronic tools to improve every single business. In order to bridge this gap, Berlisensi Berkah Mandiri provides solution for services either for SMB up to large enterprise companies. The solution start from project implementation and maintenance up to turn-key solution. In line with the rising demands of customer support availability we provide services for our valued customer with a full at :
Call Center 24 Hours
Engineer on Site
Manage Service Maintenance