Jasa Teknologi Informasi | Jasa IT | Aplikasi Mobile | Web Database | Software Keuangan | ERP SystemManaged Services is a term that can mean a lot of things to many different people. There are even examples of managed services being used without any hint of technology at all. The term managed services, as it is used in the technology industry, has a precise meaning particularly for those companies who call themselves Managed Service Providers (or MSPs).
Managing the people, processes and toolsets of your ICT operations is complex, time-consuming, costly and distracting. Internal systems and capabilities take time to build and are expensive to maintain - particularly in new or specialised domains. Yet, you need to ensure that your ICT runs cost-effectively and meets your evolving business needs.
Finally, Managed Services was available for small to medium sized businesses
The Managed Services software that is in place today allows providers to work towards two major goals:
- Everything on your network that will result in a user symptom or risk will send an alert before or when it happens, and the Managed Service Provider will know about it.
- Every alert they get is something important and needs to be addressed.
If you fall behind in keeping up with things such as backups, patches and security, the odds greatly increase that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your Email server, customer relationship management system, financial application or network goes down, you will likely face substantial productivity and revenue losses as a result.
Do Managed Services Cost More Than Traditional Break-Fix Services?
Actually no! Surprisingly most managed services cost less than traditional break-fix services, especially when including the true cost of downtime. Remote monitoring, remote maintenance and the prevention of major issues allow a managed services provider to be more efficient than a similar break-fix company who is constantly rolling a truck to visit customer sites. Therefore the managed service company can offer a “better” service without charging more.
How are Managed Services priced?
Managed services providers usually price their services on a flat-rate monthly basis. Depending on the services included in the program offered, pricing is usually based on the number of devices, with different packages priced at different levels. Some providers offer on-site customer support as an extra fee. Basic services often start with a monitoring service, which notifies the ”you” of problems, which you resolve on your own. At the upper end of the spectrum, service providers offer fully managed services that cover everything from alerts through problem resolution.
The Real Benefits Of Managed Services
Put in simple terms - one of the biggest benefits of Managed Services is discovering and fixing problems before they can negatively affect your business. A well maintained, proactively serviced computer network will always run better than the alternative. With proactive network monitoring, patch management, and desktop optimization performed on a regular basis, you will notice a tremendous difference in operations and you will reap the benefits of preventing fires, rather than fighting them.
Reduced costs: Businesses are also able to control and reduce their overall operating costs with the flat-fee billing model. Cost-effective access to enterprise-level support is a reality
24-hour monitoring: Because the Managed Services provider also manages all of your vendor relationships, issues with internet slowness/outages, printers, phones, cell phones, websites are dealt with directly with the vendor by the Managed Service provider. As a result of this “always-eyes-on” network monitoring 24 hours per day, businesses experience an additional level of comfort and security.
6 Additional Benefits Of Managed Services:
- Increased operational efficiency
- Reduced operating costs
- Cost-effective access to enterprise-level support
- Minimized downtime
- Allows the focus to be on running the business, and not the technology
- Peace of mind from knowing that the network is monitored 24/7/365
Call Center 24 Hours
Engineer on Site
Managed Services Maintenance